NSA, CISA, and MS-ISAC Release Guidance for Securing Remote Monitoring and Management Software

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Source: https://media.defense.gov/2023/Jan/25/2003149496/-1/-1/0/230125-D-IM742-1111.PNG
Source: https://media.defense.gov/2023/Jan/25/2003149496/-1/-1/0/230125-D-IM742-1111.PNG

February 14, 2023 | Originally published by NSA on January 25, 2023

FORT MEADE, Md. — The Cybersecurity and Infrastructure Security Agency (CISA), National Security Agency (NSA), and Multi-State Information Sharing and Analysis Center (MS-ISAC) released the “Protecting Against Malicious Use of Remote Monitoring and Management Software” Cybersecurity Advisory (CSA) to help network defenders protect against the malicious use of legitimate remote monitoring and management (RMM) software.

RMM software is commonly used by managed service providers (MSPs) and help desks to provide security and/or technical support. The software is intended to enable network management, endpoint monitoring, and remote interaction with hosts for IT-support functions. Malicious use of RMM software allows cybercriminals and advanced persistent threat (APT) actors to bypass antivirus/antimalware defenses.